Cancellation Policy

This Cancellation Policy explains how to cancel a trial or a subscription to PointNode, operated by Sandris Raivis Miglinieks, when the cancellation takes effect, and what happens after you cancel.

This page supplements our Terms of Service. Where this page and the Terms describe the same subject, the Terms prevail.

1. You can cancel at any time

There is no minimum term and no cancellation fee. You may cancel a trial or a subscription at any time, for any reason, without giving a reason.

The only thing that matters is when you cancel, because cancelling stops future charges rather than reversing charges that have already been made. See section 4.

2. How to cancel a website subscription

PointNode subscriptions are started through the checkout on this website and can be cancelled through our public cancellation page.

2.1 Subscriptions purchased on this website

If you started your trial or subscription through the checkout on this website, use our public Cancel subscription page. You do not need an account or password.

• Open the Cancel subscription page.
• Enter the email address used at checkout.
• Enter only the last four digits of the payment card. For Apple Pay, use the digits shown in Wallet or on the receipt.
• Submit the form. Every matching PointNode subscription is cancelled immediately and future renewals stop.

Cancellation through the public website form is processed immediately. Web Full Access connected to the cancelled subscription may end as soon as the cancellation is recorded by PointNode.

If the details cannot be matched, use our Help Centre. Never send a full card number, expiration date, or security code.

2.2 Help with cancellation

If the public cancellation page cannot locate your subscription, contact us through the Help Centre or email support@pointnode.app. Include the checkout email, an approximate trial or transaction date, and only the last four card digits so we can investigate safely.

A support request alone is not a cancellation confirmation. We will tell you when the cancellation has actually been processed.

2.3 Cancellation arranged through PointNode Support

For a verified subscription, PointNode Support may turn off renewal and schedule cancellation at the end of the current trial or paid period. Our confirmation identifies the subscription, whether cancellation is immediate or scheduled, and its effective date. A support request alone does not prove that renewal has stopped.

If we confirm a scheduled cancellation, that subscription is set to end at the confirmed trial or paid-period boundary. Eligible web Full Access continues only until its separately verified access cutoff, subject to existing payment and security restrictions. This does not extend the trial or paid period, restore suspended access, or affect a different subscription.

3. Cancelling a free trial

A trial converts into a paid, automatically renewing subscription unless you cancel it before the trial period ends. The exact trial length and the price that applies afterwards are shown to you at checkout, before you confirm.

To avoid being charged, cancel before the trial period ends. Cancellation through the public website form is immediate, so access may end when it is processed. If PointNode Support confirms scheduled cancellation, the trial ends at the confirmed date without starting the next renewal period.

If a charge has already been collected after the trial, cancellation stops the next renewal rather than reversing that charge. Refunds are covered in section 5.

4. When cancellation takes effect

Cancellation applies to future billing periods. It is not retroactive.

• Your subscription stops renewing. Once cancellation is confirmed, no later renewal period starts for that subscription. Cancellation does not erase existing unpaid invoices or payment attempts, and we do not treat unresolved billing obligations as cleared.
• Website access may end immediately. Cancellation through our website form is applied immediately and may revoke the connected web entitlement at once.
• Support may schedule the end of access. A confirmed scheduled cancellation ends the subscription at its current trial or paid-period boundary. Eligible Full Access continues only until its separately verified access cutoff, subject to payment and security restrictions.
• Partial periods are not pro-rated. Cancelling in the middle of a paid period does not create a partial refund for the unused days, except where applicable law requires otherwise.

5. Cancellation and refunds are different things

Cancelling prevents future charges. It does not automatically refund a charge that has already been taken.

For purchases made on this website, contact support@pointnode.app and describe what happened. We review refund requests individually and honour the refund rights granted to you by applicable law, including any statutory right of withdrawal available to consumers in your country.

6. Cancellation by us

We may cancel or suspend a subscription if a payment fails and cannot be collected, if the subscription is used in breach of our Terms of Service, or if we discontinue the service. Where we discontinue the service, we will not charge you for periods that we no longer provide.

7. Contact us

For anything related to cancelling, write to support@pointnode.app. Please use our cancellation page first. If it cannot locate the subscription, reach us through our Help Centre and provide the checkout email, approximate date, and only the last four card digits.