Care support

Start with what changed.

Choose the closest situation. We will surface the first useful check before asking you to write a message.

FIRST CHECK

Confirm that you are using the email connected to Full Access, then reopen your web account.

FIRST CHECK

Use the cancellation page with the checkout email and last four card digits. If it cannot locate the subscription, send us the safe billing details below.

FIRST CHECK

Turn off Silent Mode, check media volume, disconnect cables and confirm the speaker grille is unobstructed.

FIRST CHECK

Open the privacy record for retention, deletion and contact options.

Open privacy record ↗

Escalate to a person

Send the context

↗

Name Email

Billing details — optional

If the email above is different from checkout, add the billing email, approximate trial or transaction date, and only the last four card digits. Never send the full card number, expiration date or security code.

Checkout/billing email Last four card digits

Approximate trial or transaction date

Subject What happened?

Direct email · support@pointnode.app

Reference shelf

Answers without opening a ticket.

How does the free trial work?

You get 3 days of PointNode Full Access at no cost. Cancel before the trial ends to avoid the first charge.

When am I charged, and how much?

The localized price and billing interval are shown before checkout. The first charge occurs after the free trial.

Do I need an account to use PointNode?

No. The free sounds work directly on the website. An account connects Full Access, care history and billing controls.

Does a routine guarantee a repaired speaker?

No. PointNode cannot repair hardware damage and does not replace authorized service.

How do I cancel?

Use the public Cancel subscription page with the email used at checkout and the last four card digits. No account or password is required. If the details cannot be matched, contact support through this page. Open cancellation page